Returns — PLEASE CONTACT US PRIOR TO A RETURN. WE WILL NOT BE ABLE TO REIMBURSE THE RETURN SHIPPING IF YOU SHIP ON YOUR OWN. THANK YOU.
- Our policy lasts 30 days. If 30 days have passed since the date of purchase, we unfortunately would not be able to offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
- Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, flammable liquids or gases. (Additional non-returnable items: Downloadable software products.)
- To complete your return, we require a receipt or proof of purchase.
- There are certain situations in which only partial refunds are granted (if applicable)
- Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error, will not be accepted
- Any item that is returned more than 30 days after delivery will not be accepted
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied within a certain amount of days to your credit card or original method of payment.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, please check your bank account again.
- Next, you should contact your credit card company; it may take some time before your refund is officially posted.
- Lastly, you should contact your bank. There is often some processing time before a refund is posted.
If you have completed all of these tasks, and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Unfortunately, sale items cannot be refunded; only regular priced items may be refunded.
Exchanges (if applicable)
We can only replace items if they are defective or damaged. If you need to exchange it for the same item, email us firstname.lastname@example.org
To return your product, you should mail your product to our warehouse.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.